Thinking of Outsourcing Telephone Support with Customer Service Virtual Assistants?

If you want to improve your company’s return on investment, it is very crucial that you consider the welfare of your customers.  Thus it is crucial that you provide excellent customer service to your clients. However, if you are running a small business and you do not have a lot of space in your office to seat two or three customer support staff, then outsourcing your phone services by hiring virtual assistants (VA) from the Philippines is your best choice.

Outsourcing Filipino Virtual Assistants to manage your telephone services such as making and answering calls, attending to customer service calls, doing follow up calls and call transfers are ways to reach your client and assure that their welfare and satisfaction is important to you. By doing so, this will definitely impact your company’s reputation aside from improving the customer confidence and loyalty to your company. Now before you hire virtual assistants for this purpose, it is very important that you assess him or her first. Here are some things that you need to look for in a VA.

They Need To Be Courteous And Polite

The first thing that you need to look at is their attitude. It is important that your Filipino VA exhibit a courteous and polite attitude to your clients.  Clients always like to speak to people who are polite even if they have called up to make a complaint. Other characteristics that they should possess include phone etiquette and professionalism.  Choose a well-mannered VA in order to build the reputation of your business. After all, the conduct of your VA will reflect the kind of company that you run.

They Need To Be Fluent With Your Language

It is important that your Filipino VA should also be fluent with your language and this is where the disparity of Filipino and Indian VA is heightened. Since you usually hire VAs from different countries all over the world, it is imperative that you hire someone who has a good command of the language that you use. For instance, if your clients speak English, then your VA should also be fluent with the language and can comprehend the language without any problems and most of Filipino VAs are fluent in English—verbal and written compared to their Indian counterparts.

They Need To Be Able To Provide Solution To The Problem

A professional VA from the Philippines will be able to provide the necessary solution to your client’s problem. Good VAs ensure that the caller’s inquiries are properly addressed as well as resolved. For this to be achieved, it is important that your VA undergo training so that they can properly represent your company well to your clients.