Last updated: 30 September 2026
This policy explains how FreeMyCloud, operated by Free My Cloud Pty Ltd (ABN 80 152 646 298), collects, uses, stores and shares personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
In this policy, “we”, “us” and “our” mean Free My Cloud Pty Ltd. “You” means anyone whose personal information we handle, including clients, their staff, people who enquire with us and visitors to freemycloud.com.au.
If you enquire or book a call: your name, business name, email address, phone number, and anything you tell us about your business and what you need.
If you are a client: the information we need to do your bookkeeping, payroll and accounting work. This can include your accounting software records, bank and credit card statements, invoices and bills, BAS and tax information, and payroll information about your employees, such as names, addresses, pay rates, bank details, superannuation details and tax file numbers.
If you apply to work with us: your CV, qualifications, work history and referee details.
If you visit our website: technical information such as your IP address, browser and device type, the pages you view and how you reached our site. We collect this through cookies and similar tools (see Cookies, analytics and advertising).
You can browse our website without telling us who you are. If you contact us, you can use a pseudonym, although we may not be able to provide our services unless we know who you are.
We collect most personal information directly from you, for example when you fill in a form on our website, use our website chat, book a consultation, phone or email us, or give us access to your accounting software and records.
When we do payroll or accounting work for a business, we also receive personal information about that business’s employees and suppliers from the business itself. Our clients are responsible for telling their staff that their information is shared with us for this purpose.
We use personal information to:
We do not sell personal information.
We only collect tax file numbers (TFNs) when a law or our work for a client requires it, such as processing payroll or preparing tax records. We handle TFNs in line with the Privacy (Tax File Number) Rule 2015. We do not use a TFN to identify anyone, and we only share it where the law allows, for example with the Australian Taxation Office or a superannuation fund.
We share personal information only as needed for the purposes above, with:
Our accountants and bookkeepers work from the Philippines. This means client information, including payroll information about employees, is accessed by our team in the Philippines so they can do the work.
Before we disclose personal information overseas, we take reasonable steps to make sure it is handled in a way that is consistent with the Australian Privacy Principles. Every team member signs a confidentiality agreement, and access to client systems is limited to the people working on that client’s account.
Some of the software and cloud services we and our clients use may store information on servers outside Australia, including in the United States.
Cookies are small files that a website stores on your device. We use them, along with similar tools, to make our website work, to understand how visitors use it, and to show our advertising to people who have visited our website.
We use:
These tools do not tell us your name. You can choose how they use your information:
You can also block or delete cookies in your browser settings. Some parts of our website may not work properly if you do.
If you have agreed to hear from us, we may send you emails or text messages about our services. Every message includes a way to unsubscribe, or you can contact us and we will stop.
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. These steps include password-protected systems, limiting access to the people who need it, and using reputable cloud providers.
We keep personal information only as long as we need it for our work or as the law requires. Business and tax records generally need to be kept for five years. When we no longer need information, we securely destroy it or remove the details that identify people.
If a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner (OAIC), as the Notifiable Data Breaches scheme requires.
We do not make decisions about you by computer alone that significantly affect your rights or interests.
You can ask to see the personal information we hold about you, or ask us to correct it. Email us at info@freemycloud.com.au. We will check your identity and reply within 30 days. There is no charge to ask. If we refuse a request, we will tell you why in writing.
If you think we have mishandled your personal information, please email info@freemycloud.com.au with the details. We will reply within 30 days.
If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/privacy/privacy-complaints or on 1300 363 992.
Free My Cloud Pty Ltd (ABN 80 152 646 298)
Suite 236, 189 Queen Street, Melbourne VIC 3000
Email: info@freemycloud.com.au
We may update this policy from time to time. The date at the top shows when it was last changed.
