Outsource Your Customer Service to the Philippines.
In today’s rapidly changing business landscape, small and medium companies are looking for an edge. With the recession still putting more firms closer to being deep in red ink instead of black, firms are looking for ways to remain profitable while cutting costs. One of the ways that they are exploring is outsourcing and specifically outsourcing to the Philippines.
The Philippines is a favoured location of firms looking to outsource their services mainly due to it’s role as the only service based economy in Asia. Filipino’s speak excellent english and can empathise with a customer. As a result the Philippines is rapidly becomeing the preferred location for outsourced call centers.
Global corporations such as Telstra, Optus, IBM and Accenture have already relocated large sections of their call center operations to the Philippines due to its lower costs and English speaking workforce. This has enabled IBM to move its entire inbound and outbound services to the Philippines. These services include but not limited to:
- Inbound & Outbound Customer Support
- Web Live Chat
- Market Research
- Loyalty Programs
- Customer Call Center Services
- Reservations
- Help desk Support Call Center
- Technical Support
- Telemarketing
- Complaints Handling
- Dealer / Franchise Locators
- Multilingual Support
- Customer Surveys
- E-mail Management
The Philippines, by providing world class call center service over the decades, has propelled it to the top of the outsourced field. With its reputation of providing well trained, English speaking college graduates manning its workforce, the Philippines has a clientele of a who’s who of the Fortune 500.
From IBM to Microsoft to Apple, the major corporations of the world recognize that in order to remain at the top of their various fields, they have to be able to provide the very best customer service even though they have the latest gadget or service or else they will not have repeat customers. The Philippines’ outsource call center industry is recognized for being able to communicate the concerns of their clients to their customer base in a way to help retain them while being able to up sale at the same time. There have been other markets that have tried, with mixed results, to copy the same success as the Philippines has had and maintains in the call center industry.
As evidenced by its clientele headlined by such heavy weights as Telstra, Optus, IBM and Microsoft choosing to remain in the Philippines illustrates the Philippines commitment to excellence in not only handling the calls but providing service and quality that is second to none.
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